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Effective Communication (JTPD01)
OVERVIEW
This interactive and participative 1 day training uses a variety of NLP models and techniques that have a practical application in the workplace. You will be provided with a "communication toolkit" that you can take back to your workplace and implement immediately
WHO WILL BENEFIT FROM THIS TRAINING?
Are you??
- Working in a Managerial or Supervisory role?
- Working in a Sales role?
- Working in a Customer Service Role?
If you answered YES to any of the above this communication skills training is for you.
It's filled with practical NLP techniques that you can adapt to your particular business situation.
COURSE CONTENT
Patterns of Rapport
- Verbal communication - Matching Words & Language
- Non-verbal communication - Matching Body Language
- Eye Accessing Cues
- 3-position communication switch
Giving Effective Feedback
- O.R.C.E.F. model
- Effective Feedback
Assertiveness
- How Assertive are You?
- Definitions: assertive, non-assertive, aggressive
- Levels of Assertion
- Assertive Rights
- Evolution of Personal Rights
Making & Refusing Requests
- How to Make Requests - with ease
- How to Refuse Requests - with ease
Influencing
- What is Influencing?
- What is Manipulation?
- Difference between Influencing & Manipulation
- Influencing & Manipulation Scenarios
SHOULD YOU ATTEND?
Have you ever:
- Felt unable to communicate effectively with key colleagues in the workplace?
- Wanted to gain and maintain rapport with colleagues and customers?
- Felt unable to be assertive?
- Given feedback to colleagues or team members and felt that it has been misunderstood?
- Wanted to know how to make and refuse request with ease?
- Avoided conflict situations because you don't have the communication tools to deal with them?
- Wanted to improve your influencing skills?
WOULD YOU AND YOUR COMPANY BENEFIT IF YOU COULD:
- Communicate more effectively with key colleagues in the workplace?
- Gain rapport easily with colleagues and customers alike?
- Be assertive at appropriate times?
- Give effective feedback to colleagues and your team members?
- Make and refuse request with ease and confidence?
- Manage conflict situations effectively?
- Learn how to use key influencing skills?
If you've answered YES... this training is ideal for you!
| Introduction to Project Management | Project Management Foundation | Making the Project Difference | Effective Communication | The NLP Business Toolkit | Introduction to Coaching & Mentoring | Coaching & Mentoring Foundation | Introduction to Competency Based Recruitment | Competency Based Assessment Foundation |
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